Feedback from our Customers


Thank you for prompt sending of your Reports of the Check-out at the above address.
I have read closely your Check-out Report and can say categorically that it is the best, clearest, most detailed Check-out Report that I have received in my 20 years of Letting. I wish I had met you earlier. Previous Reports have been made by Agent’s recommendation, and I knew no better was available.

So, a large Thank-you, and I wish more Landlords knew about your company. Also thanks are due for your unexpected help in finding Professional Cleaners for me at the shortest of notice, and even for the lift home. What area do you cover for your work? Does that include Chiswick, London W4? Payment due will be made as soon as I can get to the Bank.

Very best wishes for you and your company,
Beckenham Kent

I am a professional landlord and have a number of properties in London. I have used Smart Inventory on numerous occasions since 2014 in relation to a number of properties in various locations in London. I have found them extremely professional at all times. They have always provided an excellent service, and have been very responsive to queries, and extremely efficient. On each occasion they have produced a thorough, clear and independent report and this has proved indispensable when dealing with discussions with tenants about any deductions from deposits at the end of a tenancy. I am more than happy to recommend them.
Lainey Mulvaney
“We have dealt with Smart Inventory Services for numerous years and would have no hesitation in recommending them. Steve, Jo and the rest of the team have always been fantastic in offering a 5 star service from start to finish (often accommodating us at very short notice). Before using Smart, we had made enquiries with similar services locally. Our decision to go with them was due to the detail which their inventories offered (a lot more than other similar companies) along with their competitive prices. Their online platform for booking and retrieving documents is easy to use speeds up the whole process.”

David Dirkx B.A. (Hons) MARLA
Senior Lettings Manager -Drewery

Our company have been using ‘Smart Inventory’s’ service for over 5 years and would not consider using another.

Along with the full check-in and check-out inventory, they provide Smoke alarm checks, legionella tests, offer 6 monthly property checks, (which are optional) and comply with all legislative changes, including COVID-19.

Steve & Jo Hickling have a friendly, professional team supporting them. All members are helpful and they have provided inventories at short notice on numerous occasions for us that I know we wouldn’t receive anywhere else. They always make you feel as though you and/or your business are equally important to them.

Stephanie Stevenson
Mackstone Ltd

We have used Smart Inventory for our rental property in West London for several years now and they have always provided an excellent service. The booking system is easy and quick and there is always someone on the end of the phone to answer any questions and to help out. Their clerks are efficient and their reports are clear. We have also received much appreciated extra help and advise over the years which is over and above what we would have expected. We recommend them highly.

We have used Smart for several years and will continue to do so. The reports are detailed and mitigate questionable claims from a tenant or a landlord in relation to damages. The use of the electronic signing system to show tenants agreement to the inventory is an added layer of protection and the additional images leave no room for interpretation. Kind and helpful staff have always answered any questions and been willing to assist.”

Dave Ramadhin MNAEA MARLA
Hunters Estate Agents

“We have used Smart Inventory for many years and have always been extremely happy with the service they provide. We have always found them to be professional, reliable, and efficient and the inventories they produce to be of an excellent standard with a quick turnaround.

The whole team is very professional and helpful and we would not hesitate to recommend them.”

Juliette Wood
Fink Asset Management Ltd
Bromley BR1 3ND

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